Scam Telephone Calls

There has been a sudden increase of scam telephone calls claiming to be from various legitimate companies such as anti-virus vendors, Microsoft and the like which claim to have detected viruses/spyware on your computer, and requiring you to connect your system to the Internet and allow them access to your system to 'fix' these claimed issues.

You always need to be at least a little sceptical with these type of things, whether it's a telephone call, or a window popping up on your computer making such claims. Simply keep in mind that there is no possible way someone not sitting in front of your computer, or operating it from a remote location, could know if your system was infected, compromised, or vulnerable to anything. The same can be said for a website running a pop-up which claims similar. No website can execute a legitimate scan of your computer in seconds.

It is also important to keep in mind that no vendor such as anti-virus vendors, Microsoft, hardware manufacturers such as Toshiba, HP, etc. will ever call you except to return a contact initiated by you. This can be applied to email as well.

Having products or software registered with your name and contact details won't change this.

The only exception to this which might occur is your Internet service provider contacting you to let you know that your system may be compromised since they can actually see some symptoms such as your connection being used to send spam mails. Despite this, some scepticism should still be applied by contacting your ISP via its support telephone number to confirm the call you received. Remember not to ask for or use a number provided by the initial caller, you should always use the support contact number you always use when dealing with your ISP.

If it's too late and you've received one of these calls and allowed access to your system there's some things you should immediately do.

  • Turn your computer off, or disconnect from the Internet.
  • Change passwords/access details for services like Internet banking by calling your bank.
  • If you have entered credit card details online, or provided details to the scammer, then immediately call your bank and cancel your cards.
  • Contact Jason's PC Services, or your regular support technician and have your system checked for viruses, spyware, and remote connection software.

If you have provided details of credit card/s to the scammer, be sure to check your credit card statements for charges that should not be there and initiate a chargeback with your bank.